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FAQ

Is your clothing sustainable?

Yes! All our activewear is made from post-consumer recycled materials. You can be confident that everything you purchase from Raeya is sustainable. To read up on sustainable specifics, visit our sustainability page. 

Is your clothing ethically made?

Yes! Our team cares deeply about ethically treated employees. To read up on the specific of how Raeya is ethical, visit our sustainability page. 

How do I become an affiliate marketer?

We would love to see if you're a good fit for our program! For all collabs, email hello@raeyafit.com.

How do I contact customer service?

We hope our website has all the information you need. For specific issues, please reach out to hello@raeyafit.com and we’d love to help.

Shipping questions

Do you ship internationally?

Yes! We've had enough requests and we're happy to share that we now ship all around the globe.

How long does shipping take?

Your order will be processed within 1-2 business days. Orders should arrive between 5-10 business days.Raeya is not responsible for any lost or stolen packages once delivered.

My order still hasn't arrived. Should I be worried?

Orders should arrive between 5-10 business days. Check the tracking information in your email. Shipping may be delayed around holidays. It’s the buyers responsibility to provide the correct shipping address. If the package is lost due to incorrect address provided by the buyer, no refund will be issued.

Can shipping fees be refunded?

Shipping and handling charges are non-refundable. Customers are responsible for all shipping charges. If the mistake is on us, please reach out to hello@raeyafit.com we want to make it right.

Returns questions

Do you accept returns?

Yes! We are happy to accept returns that we receive within 30 days of the purchase date in original packing, unworn condition with tags still attached. Visit our Returns & exchanges page to learn how to process a return.

Do you offer exchanges?

Due to high demand and frequently changing product quantities, we cannot ensure or reserve products for exchanges. To change size or color, please place a new order and send your return back to our warehouse.

Frequently asked question

Share details about your shipping policies, item returns, or customer service.

Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time.

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