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Returns & Exchanges

We genuinely hope you love every item from Raeya. Although, we understand that some items just don’t work out. Let us make it right for you.

Returns

We are happy to accept returns that we receive within 30 days of the purchase date in original packing, unworn condition with tags still attached. A refund will be issued the card used to purchase and will hit your account around 5-10 business days. 

We’re so sorry but items returned in this condition cannot be resold, and cannot be refunded: 

  • Received after 30 days from purchase date
  • Item was labeled “final sale”
  • Tags unattached
  • Clothing has been worn 
  • Make up stains
  • Pet hair
  • Perfume
  • Odor of any kind 

Return Instructions:

  1. Send an email to hello@raeyafit.com with 'RETURN' as the subject line
  2. We will give you the return shipping address
  3. Put unworn items back in original packaging to save waste
  4. Ship item back to our warehouse (customer is responsible for return shipping charges)
  5. Once your item arrives at our warehouse, you will get an email notifying of your refund. Please allow a few business days for the refund to hit your bank account.

 

Exchanges

Due to high demand and frequently changing product quantities, we cannot ensure or reserve products for exchanges. To change size or color, please place a new order and send your return back to our warehouse. 

If you need specific help, please reach out to hello@raeyafit.com and we’d love to help you!

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