Returns & Exchanges
We genuinely hope you love every item from Raeya. Although, we understand that some items just don’t work out. Let us make it right for you.
We are happy to accept returns that we receive within 30 days of the purchase date. The item must be in the original, unused and unworn condition with tags still attached.
We will not accept or refund items sent back for return that are not in the original condition. This includes items with deodorant marks, makeup stains, pet hair, perfume and other strong odors are a few examples.
To start a return:
1. Ensure the item you'd like to return is in unused, unworn and original condition.
2. Email email@example.com with the subject line "RETURN" to receive the return shipping address. You are responsible for return shipping labels and fees.
3. Package the return item and order slip. If possible, use the original Raeya mailer to ship back to us.
4. We will process your return and refund 3-5 days after recieving your package. Refunds usually take 5-10 business days to hit your bank account.
Please note that we cannot accept returns past the 30-day order date policy.
Due to high demand and frequently changing product quantities, we cannot ensure or reserve products for exchanges. To change size or color, please place a new order and send your return back to our warehouse.
If you need specific help, please reach out to firstname.lastname@example.org and we’d love to help you!