Returns & Exchanges
We genuinely hope you love every item from Raeya. Although, we understand that some items just don’t work out. Let us make it right for you.
We are happy to accept returns that adhere to our strict return policy. In short, we can only accept returns that are received in the exact original condition as they were sent.
Each piece that is requested to be returned must be in re-sellable condition. Any items returned to our warehouse that do not meet all the requirements of the return policy will not be refunded (we are not responsible for sending non-refundable returns back to you).
We will not accept returns where items:
- Arrive to our warehouse 30+ days after the purchase date
- Are without tags
- Have deodorant marks
- Have pet hair or lint
- Have odors
- Are heavily wrinkled
- Show ANY signs of wear
- Ensure your items meet the requirements above
- Email email@example.com with the subject line "RETURN" to receive the return shipping address. The customer is responsible for return shipping labels and fees.
- Smoothly fold and package each item in its original poly bag (do not stuff or they will become permanently wrinkled).
- Package your items and order slip. If possible, use the original Raeya mailer to ship back to us.
It can take up to 5 business days for your return to be processed after our warehouse receives it. Refunds usually take 5-10 business days to hit your bank account.
Due to high demand and frequently changing product quantities, we cannot ensure or reserve products for exchanges. To change size or color, please place a new order and send your return back to our warehouse.
If you need specific help, please reach out to firstname.lastname@example.org and we’d love to help you!